winph 5 Casino — Privacy Policy

1 Introduction

winph 5 Casino ("winph 5," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the winph 5 Platform. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect personal information in connection with your use of the winph 5 website, mobile applications, and all associated services (collectively, the "Platform").

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It should be read together with our Terms & Conditions, which govern your overall use of the winph 5 Platform.

By registering an account on winph 5 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform and contact us to request account closure.

2 Data Controller

For the purposes of the Data Privacy Act of the Philippines, winph 5 Casino acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. As PIC, winph 5 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

winph 5 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact the DPO using the contact details provided in Section 15 of this Policy.

3 Personal Data We Collect

winph 5 collects the following categories of personal data in connection with your use of the Platform:

• Full legal name as it appears on a valid government-issued identification document;
• Date of birth and age verification information;
• Email address and Philippine mobile number;
• Current residential address within the Philippines;
• Government-issued identification numbers (e.g., passport number, driver's licence number, SSS/UMID/PhilSys ID number).

• GCash or PayMaya account details (mobile number associated with the e-wallet);
• Bank account details for bank transfer transactions (account name, account number, bank name);
• Debit card details where applicable (card number, expiry date — stored in tokenised form only);
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used.

• Game play history, including games played, wagers placed, wins, and losses;
• Bonus and promotion usage history;
• Session duration and frequency of Platform use;
• Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods).

• IP address and approximate geographic location;
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Log data, including access times, pages viewed, and referring URLs;
• Cookie and tracking technology data (see Section 8).

• Records of communications between you and the winph 5 support team, including live chat transcripts, email correspondence, and support ticket history;
• Survey responses and feedback submitted through the Platform.

4 How We Collect Your Data

winph 5 collects personal data through the following means:

• Direct collection — Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions;
• Automated collection — Technical and device data collected automatically when you access and use the Platform, including through cookies and similar tracking technologies;
• Third-party sources — Identity verification data from KYC service providers; fraud prevention data from anti-fraud and AML screening services; payment data from payment processors (GCash, Maya, banks); and publicly available information where relevant to regulatory compliance.

5 How We Use Your Personal Data

winph 5 uses your personal data for the following purposes:

• Account management — To create, maintain, and manage your winph 5 player account;
• Identity verification (KYC) — To verify your identity and age in compliance with PAGCOR regulations and the Anti-Money Laundering Act;
• Transaction processing — To process deposits, withdrawals, and bonus credits to your account;
• Platform operation — To provide, maintain, and improve the winph 5 Platform and its features;
• Customer support — To respond to your enquiries, complaints, and support requests;
• Responsible gaming — To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools including self-exclusion;
• Fraud prevention & security — To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities;
• Legal compliance — To comply with applicable Philippine laws and regulations, including PAGCOR requirements, the Anti-Money Laundering Act, and the Data Privacy Act;
• Marketing communications — To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications (you may opt out at any time);
• Analytics & improvement — To analyse Platform usage patterns and improve the user experience for Filipino players.

6 Legal Basis for Processing

Under the Data Privacy Act of the Philippines, winph 5 processes your personal data on the following legal bases:

• Contractual necessity — Processing necessary for the performance of the contract between you and winph 5 (i.e., the Terms & Conditions), including account management, transaction processing, and platform operation;
• Legal obligation — Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act, and the Data Privacy Act;
• Legitimate interests — Processing necessary for winph 5's legitimate business interests, including fraud prevention, platform security, and analytics, where such interests are not overridden by your data protection rights;
• Consent — Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing & Disclosure

winph 5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — GCash, PayMaya/Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals;
• KYC & identity verification providers — Third-party service providers engaged to verify player identities and ages in compliance with PAGCOR and AML requirements;
• Fraud prevention & AML screening services — Service providers engaged to detect and prevent fraudulent activity and money laundering;
• IT & platform service providers — Cloud hosting, data storage, and technical infrastructure providers engaged to operate the winph 5 Platform;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulation;
• Law enforcement — Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process.

All third-party service providers engaged by winph 5 are required to process personal data only in accordance with winph 5's instructions and applicable data protection laws, and are prohibited from using your data for their own purposes.

8 Cookies & Tracking Technologies

winph 5 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security and fraud prevention functions. The following types of cookies are used:

• Strictly necessary cookies — Essential for the Platform to function correctly, including session management, authentication, and security. These cannot be disabled.
• Functional cookies — Remember your preferences and settings (such as language and display preferences) to personalise your experience.
• Analytics cookies — Collect anonymised data about how users interact with the Platform to help us improve performance and usability.
• Security cookies — Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the winph 5 Platform. winph 5 does not use cookies to serve third-party advertising.

9 Data Retention

winph 5 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account data — Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act;
• Transaction records — Retained for a minimum of five (5) years from the date of the transaction, in compliance with AML regulations;
• KYC documents — Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Support communications — Retained for a period of two (2) years from the date of the communication, unless a longer retention period is required for dispute resolution or legal proceedings;
• Technical & log data — Retained for a period of twelve (12) months from the date of collection, unless required for longer for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with winph 5's data disposal procedures.

10 Data Security

winph 5 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the winph 5 Platform;
• Encryption at rest for sensitive personal and financial data stored on winph 5 servers;
• Access controls limiting access to personal data to authorised winph 5 personnel on a strict need-to-know basis;
• Multi-factor authentication for internal systems accessing personal data;
• Regular security audits and penetration testing of the winph 5 Platform and supporting infrastructure;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While winph 5 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying winph 5 immediately if you suspect any unauthorised access to your account.

11 Your Data Privacy Rights

Under the Data Privacy Act of the Philippines, you have the following rights in respect of your personal data held by winph 5:

• Right to be informed — The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy;
• Right of access — The right to request a copy of the personal data winph 5 holds about you, along with information about how it is being processed;
• Right to rectification — The right to request correction of any inaccurate or incomplete personal data winph 5 holds about you;
• Right to erasure — The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to winph 5's legal retention obligations;
• Right to object — The right to object to the processing of your personal data for direct marketing purposes or where processing is based on winph 5's legitimate interests;
• Right to data portability — The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller where technically feasible;
• Right to lodge a complaint — The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that winph 5 has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details in Section 15. winph 5 will respond to all verified data subject requests within thirty (30) calendar days of receipt. We may need to verify your identity before processing your request.

12 Children's Privacy

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to winph 5, please contact us immediately using the details in Section 15 so that we can take appropriate action. winph 5 employs age verification procedures at registration and at the point of withdrawal to enforce the 21+ age requirement mandated by Philippine law and PAGCOR regulations.

13 Cross-Border Data Transfers

winph 5 primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.

Where personal data is transferred outside the Philippines, winph 5 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of the Philippines and NPC guidelines. Such safeguards may include contractual data protection clauses, adequacy assessments, or other mechanisms approved by the NPC.

By using the winph 5 Platform, you consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

14 Changes to This Privacy Policy

winph 5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, winph 5 will notify registered players via email or through a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.

Your continued use of the winph 5 Platform following the posting of any amendments to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how winph 5 protects your personal data.

15 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by winph 5, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated. The NPC is the independent regulatory body responsible for administering and implementing the Data Privacy Act of the Philippines.